Shipping & Returns

 

We currently only ship to UK and EU mainland. All orders are dispatched from the UK.

UK (excluding Northern Ireland)

Standard — FREE (3 days)
Next working day — £4.99 (must be ordered before 3pm GMT)

EU Mainland & Northern Ireland

DHL Economy - £6.99 (3-5 days)


UK Standard delivery (free) - Orders to most UK Mainland addresses should arrive within 3 working days. Working days are Monday-Friday, excluding Saturday, Sunday and Bank holidays.

Next Day delivery (£4.99) - Order by 3pm (weekdays) for next working day delivery to most UK Mainland addresses. Orders after 3pm will be delivered on the second working day. Orders placed between 3pm on Friday and 5pm on Sunday, will be delivered on Monday. 

DHL Economy delivery (£6.99) - Orders should arrive in 3-5 working days. 

We deliver to - United Kingdom, Belgium, Ireland, Luxembourg, Netherlands, France, Germany, Guernsey, Jersey, Monaco, Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden, Vatican City.


Returns & Exchanges

If you need to return or exchange your purchase please contact us using our contact form with your details and order number. We are happy to provide a refund for the product (excluding shipping costs) or exchange on any item received within 30 days of purchase in their original condition and packaging.

Orders may be returned using any method of your choice, at your expense. We recommend using a trackable service. 

Cancelling your order

We realise not everything in life works out, so in line with UK sales law, you have 14 days from receiving your package to cancel your order. If you wish to cancel the agreement you must notify us of this in writing within the 14 day cooling off period and send your notification to us using our contact formWe will then send you an email with details of where you need to return your shoes. You must send the product back within 14 days and in its original packaging. Please make sure the package is clearly addressed and we recommend you keep hold of your tracking as proof of delivery.


Please note: Shoes returned to us without their original packaging or with scratched or damaged soles may not be accepted and will be returned to you. Therefore, should you think you may wish to return any item, please ensure that you keep the original packaging. All refunds will be made to the card originally used to purchase the goods. Some card returns can take up to 10 working days for banks to complete. This can vary between card issuers and unfortunately we are unable to influence this. Any returns received outside the 30 days are accepted at the discretion of House of Hounds. This does not affect your statutory rights.