Protecting your data is very important to House of Hounds ("House of Hounds", "us" or "we"). To better protect your privacy and to inform you on our privacy policies, we provide this information explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
Our registered office is:
House of Hounds
2 Phipp Street
WHAT INFORMATION DO WE COLLECT?
We may collect and process the following data about you in the following ways:
• Information that you provide by filling in forms on our site www.houseofhoundsshoes.com (our site). This includes information provided at the time of registering for an account on our site. If you contact us, we may keep a record of that correspondence.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site and the resources that you access.
When you use our site, we may gather information like your name, date of birth, your email address, delivery and billing addresses and your phone number etc. This can be when you place an order, create an account, sign up for a discount or a newsletter or enter one of our competitions. Any information you hand over from the account or checkout pages reaches us fully encrypted through an SSL – a special security layer added to your account and checkout pages. On some pages, you can submit information about other people. For example, if you order a gift online or on behalf of another person and want it sent directly to the recipient, you will need to submit the recipient's name, address and phone number.
WHAT INFORMATION DON’T WE COLLECT?
Credit/Debit Card Information - we use a third-party payment processor to handle this information securely. None of your Credit/Debit card information is stored anywhere on this site or by House of Hounds.
HOW WE USE YOUR INFORMATION
We use your data for the following purposes:
Name & Address – to send you your purchases from our site.
Email address – to send you order confirmations, updates, delivery progress and refund updates. We would also use your email address for newsletters and offers etc. if you opt in to receive these.
Phone number – to send update texts regarding delivery information. We may also use your number to contact you if there are any issues with your order.We will never use your phone number for any other purpose.
Date of Birth – to send you birthday offers but only if you have subscribed to our marketing service.
Password – this is your unique security to access your account, your orders, your account preferences and to enable you to edit as and when you wish.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order such as providing the delivery address to a third-party courier to deliver your purchase.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
If we are sold or merged with another company we may transfer, sell or assign information about your relationship with us to third parties, including information that identifies you and other information concerning your relationship with us.
NEWSLETTER AND MARKETING MATERIAL
We want to make sure that we only contact you if you want to hear from us. Ticking the box to opt-in or adding your email address to our newsletter request form will mean that you are signed up to receive our emails. However, if you do change your mind and decide you do not wish to receive the House of Hounds newsletter, new product launches or offers, you can unsubscribe by clicking on the 'unsubscribe' link at the bottom of any emails you receive from us, or by emailing us at
Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
There are essentially 3 different types of cookies that we use on Houseofhoundsshoes.com.
Essential cookies - These cookies allow you to browse the House of Hounds website, search for products, add & save items to your basket.
Non-essential cookies - These cookies help improve your experience on the site by allowing us to make alternative individual preferences. We use these cookies to show alternative product suggestions based on which products you view. We use these cookies to show alternative international stores and currencies based on your previous preferences.
Analytics and Marketing cookies - Analytical cookies monitor how you use our site and help us identify areas where we can improve the site. Marketing cookies are used when you visit the site via our emails or via other partner sites (affiliates) and give us visibility of how you found our site.
If you wish, you can set up your computer so that it rejects cookies and you will find instructions on how to do this at www.allaboutcookies.org. Please note that in doing so, in common with other online shopping sites, this may impact some of the functionality of our site.
LINKS TO THIRD PARTY SITES
No part of our website is structured to attract anyone under 13
We sometimes work with other companies, called third-party ad servers, to serve advertisements on our behalf. We do not provide any personally identifiable customer information to these advertisers or third-party websites. At the time of issuing this statement we do not currently operate these retargeting campaigns, but we will update this policy with the third party details if we commence any campaigns in the future.These third-party ad servers place cookies on the browsers of visitors to its website and may send its own cookies to the visitors' cookie file. The cookies will allow the ad server to apply its Personalized Retargeting technology and to serve Personalized banners; the Cookie is a means by which information relating to internet activity is recorded; Criteo will collect and use this data in accordance with all applicable laws and regulations (including but not limited to laws governing privacy, and data protection); The data collected and used by these third parties is at its sole discretion will only contain non-personal data. This data will be anonymous and will not contain the name, address, telephone number, email address or IP address of the visitors.
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
YOUR RIGHTS AND HOW CAN YOU ACCESS OR CORRECT ANY OF YOUR INFORMATION
We want to make it as easy as possible for you to exercise your rights regarding the data we hold about you. You have the right to:
Ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
Ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
The right to opt out of any marketing communications that we may send you (as per the “Newsletter and Marketing material” section above”.
If you wish to exercise any of the above rights, please contact us using the contact details set out below
Protecting your data is of the highest importance to House of Hounds. If you have any questions about how House of Hounds uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means
Email us at firstname.lastname@example.org
Or alternatively, write to us at:
House of Hounds
2 Phipp Street
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
This policy was last updated May 2018.